Payments, cancellations and refunds

These terms cover paying for bookings, memberships, packages and lessons at Birdie, cancelling a booking, and refunds.

Who you pay

Payments are made to Rowad For The Operation And Rental Of Sporting Facilities LLC (registration number 59978), which operates Birdie · Golf at the Village. Jordan is our country of domicile, and every payment is taken in Jordanian dinars by a business located in Jordan. Card payments are processed by Bank al Etihad. Our booking and payment pages are provided by Flexrz, whose payment terms also apply: flexrz.com/terms/payments.

Prices

Prices are in Jordanian dinars (JOD) and include sales tax. The price shown when you book is the price you pay. We may change prices for future bookings.

How you can pay

• By card online on our bank's secure payment page. We accept Visa and Mastercard.
• By CliQ, where the payment page offers it
• At the venue in cash or by card, where the booking page offers paying at the venue
• With a membership or package that covers the booking

Paying by card online

• While you pay, your time is held for about 15 minutes. If the payment isn't completed in that time, the hold ends and the time is released.
• Your booking is confirmed only after the payment goes through.
• If your bank declines the payment, the booking isn't confirmed and we don't receive any money. Some banks show a temporary hold for a declined attempt; your bank releases it.
• If your card shows a charge for a booking that isn't confirmed, don't pay again. Contact us with the payment reference shown on the page and we'll confirm the booking or have the amount returned.

Your confirmation

As soon as a payment goes through, the page confirms it and we send the booking and the payment reference by email or WhatsApp. Keep that confirmation and a copy of these terms for your records.

Cancelling a booking

• You can cancel from your account any time before the booking starts.
• Cancelled before it starts: a membership or package use is returned to it straight away, and a card payment is refunded in full to the same card.
• Not cancelled before it starts, or not attended: the booking is charged in full and the membership or package use is not returned.
• Running late or need to change? Message us as early as you can; we may be able to move you to a later time.

Memberships and packages

• A membership gives a number of uses within the period on the plan. Each booked hour on an eligible service takes one use.
• A package covers the lessons and practice hours it lists, each counted separately, within its validity period.
• A use can't be taken for a booking dated after the expiry date, and uses not taken by then lapse.
• Memberships and packages are personal to the holder and are not refundable once bought, except where Jordanian law requires a refund.

Refunds

• Card payments are refunded to the same card through our bank. We never see or store your card details, so we can't refund to another card or account.
• We send an approved refund within 5 business days. How long it then takes to show on your statement depends on your bank.
• Payments made at the venue are refunded at the venue.

Events and group bookings

Deposits, minimum spend and cancellation terms for events are agreed in writing for each event.

Sanctions

We don't trade with, or provide services to, people or countries under sanctions, including countries on the OFAC list.

Questions and disputes

Contact us first at team@birdiegolf-jo.com or on WhatsApp +962 7 9044 4479. We reply within 3 business days. Your rights with your card issuer are not affected.